Frequently Asked Questions
Everything you need to know about your Equip experience.
How do you ensure the freshness of your food products?
We utilize climate-controlled storage and expedited shipping methods to ensure all perishable items arrive at your door in peak condition.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the quality and safety standards of our food inventory during transit.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products suitable for specific dietary restrictions?
We provide detailed ingredient lists and allergen warnings on every product page. You can also use our site filters to search for gluten-free, vegan, or organic options.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.