Returns & Exchanges

At Equip, we stand behind the quality of our premium food products and want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return window for unopened items to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unopened food items in their original packaging to ensure they remain protected and sanitary during transit.

• 3.
  Ship to Equip

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for verification.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.